Join the fastest path to digital transformation in Retail at Salesforce Industries Summit.

Discover the fastest path to digital transformation at the Salesforce Industries Summit.

Solutions Overview

Drive growth across the retail value chain.

Astro with shopping bag next to person sitting on a couch with laptop

Meet Shoppers Where They Are

Engage with customers in the right place and at the right time to deliver seamless buying and service experiences across all channels.

See the Solution

Acquire and Engage Loyal Customers

Leverage valuable insights to win new customers and earn lifelong loyalty by accessing and optimizing your customer data to provide personalized engagements.

See the solution

Monetize content and supercharge media sales teams.

Learn how media companies turn fans into loyal subscribers by creating great consumer experiences in a rapidly changing business environment.

Watch demo

Customer and service representatives message thread

Reimagine the Role of the Store and Associate

Transform how you serve customers by empowering your associates with the digital tools and data needed to drive efficiency and improve service.

See the solution

Engage customers, earn loyalty, and empower associates.

Unlock collaboration between marketing, commerce, service, and IT teams on a single, integrated platform. Transform your retail business fast to meet the needs of today’s shoppers and employees.

See the solutions

See how adidas is transforming its retail experience.

By putting shoppers at the center of its business, adidas stays a step ahead with Salesforce.

See The Story

Astro on top of image of snow globe, with Astro and a shopper inside

Make strategic decisions all year long with key learnings from holiday 2020.

Access key insights based on proprietary data from over a billion global shoppers.

See holidays insights

Maximize customer lifetime value with Media Cloud.

Rapidly design, launch, and monetize media products and services from anywhere.

Learn more about media cloud

mobile device showing application interactions

Astro in front of laptop showing content journey screen

Personalize the content journey on any platform and channel.

Watch demo

Monetize content and supercharge media sales teams.

Learn how media companies turn fans into loyal subscribers by creating great consumer experiences in a rapidly changing business environment.

Watch demo

“With Salesforce, we can enrich more people’s lives with technology. It enables us to work faster and have smarter conversations with our customers.”

THIERRY HAY-SABOURIN, SVP, ECOMMERCE AND INFORMATION TECHNOLOGY, BEST BUY CANADA

See the story

Ready to learn more about Retail solutions?

Contact us

Retail CRM from Salesforce.

Salesforce Retail CRM helps sellers identify customer needs and preferences so you can respond at the right time, in the right place, and with the right message.

Here is how Salesforce retail management software works: Start with clean data, intelligent profiling, and segmentation. Distribute your data to unified views of your audience. Use powerful marketing automation to attract and engage from anywhere. Support your customers with state-of-the-art customer service.

Retail CRM also streamlines internal processes by connecting sales associates, partners, and employees with the information they need to provide the right products and the kind of service that builds loyalty.

It is time your business joined other Salesforce For Retail users.

Retail Solutions: Keep up with evolving retail technology solutions.

Product Recommendation Engine: Use these product recommendation engines to improve customer relationships.

Importance of Ecommerce Analytics: Offer your brand an immeasurable advantage over the competition with the right analytics technology.

Retail Innovation: Provide an experience that will attract customers to your brand over that of your competitors.

Effective Online Selling: Reach and inspire customers with intelligent, seamless experiences both online and in person.

Social Media Marketing: Entice your audience using powerful social media marketing tools. Our features can help you expand your social marketing capabilities and take your brand‘s social presence to new heights.

Email Marketing: Get sophisticated email marketing software that delivers results.

Customer Journeys: Power your multichannel marketing with customer journey map examples that plot the customer experience through the acquisition, onboarding, and retention phases.

Digital Marketing Software: Learn more about the #1 marketing software for consumer engagement at scale.

Retail

Discover the fastest path to digital transformation at the Salesforce Industries Summit.

Solutions Overview

Drive growth across the retail value chain.

Meet Shoppers Where They Are

Acquire and Engage Loyal Customers

Monetize content and supercharge media sales teams.

Reimagine the Role of the Store and Associate

Engage customers, earn loyalty, and empower associates.

See how adidas is transforming its retail experience.

Make strategic decisions all year long with key learnings from holiday 2020.

Maximize customer lifetime value with Media Cloud.

Personalize the content journey on any platform and channel.

Monetize content and supercharge media sales teams.

“With Salesforce, we can enrich more people’s lives with technology. It enables us to work faster and have smarter conversations with our customers.”

THIERRY HAY-SABOURIN, SVP, ECOMMERCE AND INFORMATION TECHNOLOGY, BEST BUY CANADA

Ready to learn more about Retail solutions?

Retail CRM from Salesforce.

Popular Searches

New to Salesforce?

About Salesforce

Popular Links

Americas

Europe, Middle East, and Africa

Asia Pacific

Discover the fastest path to digital transformation at the Salesforce Industries Summit.

Solutions Overview

Drive growth across the retail value chain.

Meet Shoppers Where They Are

Acquire and Engage Loyal Customers

Monetize content and supercharge media sales teams.

Reimagine the Role of the Store and Associate

Engage customers, earn loyalty, and empower associates.

See how adidas is transforming its retail experience.

Make strategic decisions all year long with key learnings from holiday 2020.

Maximize customer lifetime value with Media Cloud.

Personalize the content journey on any platform and channel.

Monetize content and supercharge media sales teams.

“With Salesforce, we can enrich more people’s lives with technology. It enables us to work faster and have smarter conversations with our customers.”

THIERRY HAY-SABOURIN, SVP, ECOMMERCE AND INFORMATION TECHNOLOGY, BEST BUY CANADA

Ready to learn more about Retail solutions?

Retail CRM from Salesforce.

Related Searches

Popular Searches

New to Salesforce?

About Salesforce

Popular Links

Americas

Europe, Middle East, and Africa

Asia Pacific