News Archives - Salesforce

Salesforce Now Live on Amazon Web Services Cloud Infrastructure in Canada

Salesforce Canada — Wed, 18 Oct 2023 16:20:04 +0000

Salesforce, the global leader in CRM, today announced that it is now live on Amazon Web Service (AWS) Cloud infrastructure in Canada. Customers in Canada can access the Salesforce Intelligent Customer Success Platform, including Sales Cloud, Service Cloud, Salesforce Platform, Community Cloud, Analytics Cloud and more, on the AWS Canada (Central) Region.

AWS and Salesforce formed a strategic alliance to simplify and expand how customers capture, analyze and take action on data, delivering five service integrations for mutual customers. Additionally, as part of the partnership, Salesforce selected AWS as its preferred public cloud infrastructure provider. “As the global leader in CRM, Salesforce is committed to delivering the most trusted, reliable and resilient infrastructure available to our customers,” said Parker Harris, Co-Founder and CTO, Salesforce. “Our alliance with AWS, an industry-leading global public cloud infrastructure, allows us to expand our infrastructure presence more quickly and efficiently so we can support our fast-growing customer base in Canada and around the world.” With strong customer momentum across the country and Salesforce now live on the AWS Canada Region, located in Montreal, Salesforce is set to further accelerate its growth in Canada. Canadian companies of all sizes including Vidyard, Wealthsimple and Xplornet are using Salesforce to connect with their customers in entirely new ways. The company also announced that Salesforce is the #1 CRM software provider in Canada — based on total software revenue for 2016 — and the fastest-growing among the three largest enterprise software vendors in the region according to Gartner’s worldwide all software markets market share report. Salesforce is also driving the Canadian economy and job creation. According to research by IDC, Salesforce and its ecosystem of customers and partners in Canada will drive over 46,000 new direct and indirect jobs and nearly $1.6 billion USD in new GDP in Canada by 2020. Additionally, with Trailhead — Salesforce’s online learning environment — Canadian Salesforce administrators, developers, users and partners have earned 87,000 badges, acquiring valuable skills to succeed in today’s technology-driven economy and to be a part of Salesforce’s flourishing ecosystem. “The shift to cloud and customer-centricity combined with the rapid pace of digital transformation is driving unprecedented growth of our Intelligent Customer Success Platform in Canada,” said Richard Eyram, Country Manager, Salesforce Canada. “With the availability of our powerful platform on AWS, we’re poised to further accelerate cloud and CRM adoption in the country and to drive innovation and success with our Canadian customers and partners.” The new AWS Canada (Central) Region continues AWS and Salesforce’s focus on delivering cloud technologies to customers in an environmentally-friendly way. AWS data centres in Canada draw from a regional electricity grid that is 99 per cent powered by hydro power. Earlier this year Salesforce announced that the company achieved net-zero greenhouse gas emissions and is now providing a carbon neutral cloud for all customers. Salesforce has also committed to reaching 100 per cent renewable energy. AWS’ long-term commitment is to achieve 100 per cent renewable energy usage for its global infrastructure footprint. AWS exceeded its goal of 40 per cent renewable energy by the end of 2016, and it has set a new goal to be powered by 50 per cent renewable energy by the end of 2017. You can find more information on Salesforce’s partnership with AWS here.

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For The 9th Year In A Row, Salesforce Is One Of Fortune’s 100 Best Companies to Work For

Salesforce Canada — Wed, 18 Oct 2023 16:22:51 +0000

Salesforce is honored and humbled to once again be named one of Fortune’s 100 Best Companies to Work For among so many other inspiring companies. We are incredibly proud to be on the list for the 9th year in a row. What makes this accomplishment especially remarkable is the fact that we’ve been able to stay on the list, while growing our employee population dramatically. In the past year alone, we acquired 14 companies and hired more than 7,000 people, bringing our team to more than 24,000 members. These many new additions have brought their own personalities to our #SalesforceOhana, yet our culture continues to be definitively and uniquely us. Culture has been a growing topic over the last few years, with the headlines often coming only when companies get it wrong. As the Executive Vice President of Employee Success, I know that a great culture and a great workplace doesn’t happen by accident. We work hard every day to strengthen and evolve our culture to ensure our company continues to be a place where employees are empowered to be their authentic selves and to do the best work of their careers. Creating a great culture is a never-ending journey, not a destination — but continuing to earn recognition like this shows we are on the right path! Why is maintaining a great culture so important to us? Our amazing team is our greatest competitive advantage. They drive the creation of our innovative products and are trusted advisers helping our customers succeed. Our people are the force behind Salesforce, and the reason we have been able to make such a wonderful impact on our industry and in our communities. And research from the Great Place to Work Institute and many other human capital research groups, shows there is also a real, measurable ROI in terms of better financial performance that makes a strong case for the business imperative behind building a great culture. So, how have we been able to keep the Salesforce culture strong and keep our company a great place to work as we grow? Here are five lessons we’ve learned along the way. Be Intentional. Our Ohana culture is so deeply embedded, strong and resilient because when our founders started Salesforce, they were as intentional about the company culture they wanted to create as they were about the products they wanted to build and how they would go to market. They wanted to create a different kind of company. One centered around the Hawaiian concept of Ohana, which means family. And our Ohana includes not just our employees, but our customers, partners and communities. Today, Ohana is at the center of everything we do at Salesforce. Our leaders champion it, our managers are measured on how well they drive it, our employees understand and embrace their role in protecting it. We create programs to bring each of our Ohana values to life inside and outside the company, and we measure how we are doing when it comes to living our values by digging into the results of our employee surveys twice a year. Be Transparent. Transparency is the foundation of trust, and trust is the foundation of a great workplace culture according to the Great Place to Work Institute. Employees need to know where we are going, how we plan to get there, and what their share of the task is to feel that their work is meaningful. They also want to know how they are doing and to get feedback to help them improve their performance not once a year at an annual review but in real time. Our V2MOM process and our real-time Feedback App help us deliver on these core employee needs in a highly transparent way. Meaningful work, wellbeing programs, drive employee engagement, and countless studies show that deeper levels of employee engagement result in high levels of customer satisfaction, loyalty, financial performance and growth. That’s certainly been the case for us. Give Employees a Purpose Beyond Profit. Giving back has also been embedded in our culture from Day 1. Through our 1-1-1 philanthropic model, we’ve given $160 million in grants, Salesforce employees have volunteered for 2 million hours in their communities and we’ve provided Salesforce technology for free or at a discount to 31,000 nonprofits. All Salesforce employees are encouraged to give back to the nonprofits and NGOs that matter to them, either through Volunteer Time Off (56 hours a year) or a generous matching policy (up to $5,000). Champion Equality for All. As I mentioned above, culture is an ongoing journey, and companies should take their cues from their employees on where and when they need to evolve. Our focus on equality is a great example. Our employees have encouraged us to amp up our efforts in this area, and we listened. Today, we are working together with our whole Ohana – our employees, customers, partners, community organizations and the tech industry – to build a path forward to Equality for all. We are taking action across four key pillars: Equal Rights, Equal Pay, Equal Education and Equal Opportunity. We were proud to be recognized as one Fortune’s 50 Best Workplaces for Diversity for the second year in a row, but also realize we have a long way to go to realize our vision of equality for all. Focus on Wellbeing. As a customer-oriented company, we know that we can only take care of our customers if we first take care of ourselves. Wellbeing is one of Salesforce’s fundamental values, so we devote a lot of time and resources to making sure that our Ohana is happy and healthy. Most recently, we’ve substantially increased our paternity leave and added mindfulness zones — where employees can check their devices and check in with themselves to find a moment of Zen in their busy days — to our workplaces. Wellbeing in the workplace is possible even when you’re company is growing as fast as ours is, but it takes effort and alignment amongst all stakeholders: the company needs to provide the programs, management has to buy in so their employees feel they have permission to take advantage of the programs, and everyone needs to take personal responsibility for their own wellbeing. Maintaining a great culture is challenging, and we know we don’t always get it right, especially in times of growth and change. But, our employees trust us, and they let us know how we are doing and what they love about our culture all the time. Check it out in their own words by searching #SalesforceOhana on Twitter and Instagram. Ready to join our growing Ohana? Search current openings at salesforce.com/careers and/or let us know you are interested at salesforce.com/joinourteam.

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Breaking Down the Ice Bucket Challenge

Salesforce Canada — Wed, 18 Oct 2023 17:22:23 +0000

The Ice Bucket Challenge—where people would dump cold ice on their heads for charity—has quietly existed for a while.

Former baseball player Pete Frates wanted to take on the challenge, but couldn’t because he suffers from ALS. So, he asked a friend to do it on his behalf to help raise donations & awareness for his cause.

That friend challenged other friends to do the same, and before long, this became a viral internet sensation. In August alone, there have been over 8.6 Million mentions of the Ice Bucket Challenge.

Things really started to take off on Aug. 13, when Microsoft CEO Satya Nadella filmed himself taking on the challenge—and before long, the tech community at large embraced the trend. Mark Zuckerberg joined the cause on Aug. 15, prompting another spike in buzz.

Volume really took off on Aug. 17, when Justin Bieber posted his video, and mentions peaked on Aug. 18 as more and more celebrities participated. Celebrities like Drake and Lady Gaga, athletes like Cristiano Ronaldo, and tech industry leaders, like Tim Cook, all rallied around the cause.

As more #IceBucketChallenge videos popped up, new participants strived to stand out with their own unique spin. Charlie Sheen’s twist (dumping a bucket not of ice, but of the money he’ll donate, over his head) was a huge hit, garnering the third most mentions in August, despite happening late in the game.

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So who had the biggest influence on buzz? Take a look at the Top 10 celebrities generating mentions:

Drake
Justin Bieber
Charlie Sheen
Bill Gates
Mark Zuckerberg
Cristiano Ronaldo
Oprah
Ryan Seacrest
Lady Gaga
Tim Cook

We should also note that brands that took on the Ice Bucket Challenge were, for the most part, ineffective. Perhaps the most glaring example of this was Chili’s take on the challenge: pouring water over…a chili (netting a modest 570 mentions).

But that’s understandable: this challenge is about humanity, not stunts. It began with a man struggling and hoping to make a difference, reached our society’s most revered, and throughout was embraced friends and family closest to us.

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